Policies
Support Policy
Sundial is offered "as is" for use by the Columbia University community. While Sundial support is available, it is not guaranteed. If you are planning a large event or offering mission critical services through Sundial, we recommend contracting with an IT service or contacting CUIT for dedicated and sufficient support.
Please be advised that some of the features available through Sundial are considered advanced and require more extensive knowledge of the application. If you are utilizing customized branding, templating, e-commerce, or complex registration customization, please allow yourself at least two weeks for set-up and testing.
If after reviewing the documentation this website you still have a question, you may request support from the CUIT Helpdesk. Requests for support usually receive an initial response within three business days.
Local User Policy
Sundial access is restricted to Columbia University faculty, staff and students. If a Columbia department grants Sundial access to a person without a UNI, that department is responsible for the actions of the non-Columbia local user. The Columbia department should be aware of any legal or financial agreements or restrictions relating to their Virtual Merchant account and the acceptable use policies of CUIT.
Refund Policy
Though Sundial allows registrants to cancel, it cannot process refunds. Departments can manage refunds through Virtual Merchant at their discretion. Written documentation of a department’s refund and privacy policies must be provided to Elavon prior to establishing a Virtual Merchant account. The event sponsor’s refund policy and procedures should be visible or linked on each Sundial event listing utilizing the e-commerce feature.
Student Use Policy
A student may become a Sundial user if he or she is employed by an office or department of the University, a student representative of a department of the University, or a designated representative of a recognized student organization.
Student users, like administrative users, are responsible for submitting accurate content that abides by University policy regarding event planning and coordination. All student Sundial users must have an administrative sponsor who monitors or approves the student’s use of Sundial for event publication and/or registration.
Student-sponsored events entered in Sundial must abide by all Columbia University policies for student events and advertising. Please refer to the Student Event Policy on the Alfred Lerner Hall website for these policies. Only events sponsored by recognized student organizations or Columbia offices or departments may be listed on a Sundial calendar.
Revised: June 25, 2009