General Access
- I cannot log-in to Sundial. I receive a message that says "invalid password."
- When I log-in to Sundial, I do not see an "Add Event" button.
- Someone in my department has left the University. How do I transition their Sundial permissions to me?
- We are looking to do something kind of complex in Sundial and would like to meet with someone to discuss how we can do this. Who can we contact?
- Does it matter which internet browser I use to access Sundial?
- I would like to attend a Sundial training session. How do I find out when the next one is being held?
- Does my event have a custom URL? If so, where can I find it?
- When I go to my event's URL, I get an error message. Why doesn't this URL work?
- I am receiving lots of emails from wwwcal@columbia.edu. What are these and how do I stop them?
- I really need to speak with someone on the phone about my Sundial problem. What number can I call?
- Does Sundial archive old events?
- I cannot log-in to Sundial. I receive a message that says "invalid password."
Anyone with a valid UNI can log-in to Sundial. Please ensure that you have appropriately capitalized your password, and that you are using the password associated with your UNI (not the one associated with your Exchange account). If you continue to experience difficulty, please visit http://uni.columbia.edu for password support.
- When I log-in to Sundial, I do not see an "Add Event" button.
If you do not see a yellow "Add Event" button towards the top of the screen, this means that either you do not have a Sundial account or your account has been set-up incorrectly. If you have a departmental Sundial administrator, please contact that person directly. Otherwise, contact the Sundial support team by utilizing the "Request Support" button in Sundial. Please inform the Sundial team of your departmental affiliation when requesting support.
- Someone in my department has left the University. How do I transition their Sundial permissions to me?
Please send an email to sundial-help@columbia.edu indicating the name and UNI of the person who has left and the name and UNI of the person who should gain those permissions.
- We are looking to do something kind of complex in Sundial and would like to meet with someone to discuss how we can do this. Who can we contact?
Please refer to the online Sundial documentation for an explanation of the appropriate uses of Sundial. If you still have questions, please email sundial-help@columbia.edu for assistance.
- Does it matter which internet browser I use to access Sundial?
Yes. Sundial has maximal functionality in Mozilla Firefox. Other internet browsers are not supported by the Sundial support team.
- I would like to attend the next Sundial training session. How do I find out when the next one is being held?
Please send an email to sundial-help@columbia.edu with the names and UNIs of the people who would like to attend a training session. A Sundial representative will contact you when the next training is scheduled.
- Does my event have a custom URL? If so, where can I find it?
A custom URL is generated for each event. You can find this URL next to the "view event" button on the "Edit Event" page. Please note: you must grant "view event" permissions to the "public/everyone" group or publish the event to a calendar in order for this URL to work.
- When I go to my event's URL, I get an error message. Why doesn't this URL work?
Most likely, you have not granted "view event" permissions to "public/everyone" for your event. Under the "Edit Event" tab, select the yellow "permissions" tab. Find the "public/everyone" group, check the "view event" box, and then click "save selected." If your URL is still not working, email sundial-help@columbia.edu with the Event ID # and the text of the error message.
- I am receiving lots of emails from wwwcal@columbia.edu. What are these and how do I stop them?
These emails are generated from the Harris feed into Sundial. Please contact sundial-help@columbia.edu for assistance.
- I really need to speak with someone on the phone about my Sundial problem. What number can I call?
Please call the CUIT Helpdesk at 854-1919. Please note that you may receive faster issue resolution if you contact us via email rather than via phone.
- Does Sundial archive old events?
Yes. You can find any event that you have created in Sundial from the main calendar screen when you first log-in. Use the month and year drop-downs to view previous months and find your event.